Privacy Policy

Last updated: July 17, 2026

1. Introduction

ChatCart Pro AI ("we," "our," "us") is a product owned and operated by Nexsofture Private Ltd, a company registered in India. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a demo, or use ChatCart Pro AI to communicate with a business over WhatsApp.

2. Information We Collect

We may collect the following categories of information:

  • Demo request information: name, business name, industry, WhatsApp number, and email address submitted through our demo booking form.
  • WhatsApp conversation data: when a customer messages a business using ChatCart Pro AI, we process message content, phone number, timestamps, and order/booking details necessary to fulfil the conversation.
  • Usage data: pages visited, browser type, device type, and general location (country-level), collected automatically via standard web analytics.
  • Business account information: when a business signs up, we collect business details, WhatsApp Business API credentials, and configuration data (menus, price lists, calendars) needed to operate the service.

3. How We Use Information

  • To operate, maintain, and improve ChatCart Pro AI and respond to customer conversations automatically.
  • To schedule and conduct product demonstrations requested through our website.
  • To process orders, bookings, confirmations, and reminders on behalf of the businesses we serve.
  • To detect, prevent, and address technical issues, fraud, or abuse.
  • To comply with legal obligations.

4. How We Share Information

We do not sell personal information. We may share information with:

  • Meta / WhatsApp Business Platform: messages sent and received through ChatCart Pro AI are transmitted via the WhatsApp Business API, which is operated by Meta and subject to Meta's own data policies.
  • AI model providers: message content may be processed by third-party AI models (text, voice, image, or video processing providers) to generate responses. These providers process data solely to deliver the requested functionality.
  • Service providers: hosting, infrastructure, analytics, and payment processors who help us operate our business, under confidentiality obligations.
  • The business you are messaging: if you interact with a business using ChatCart Pro AI, that business receives your conversation, order, and booking details as the merchant of record.
  • Legal authorities: where required to comply with applicable law, regulation, or legal process.

5. Data Retention

We retain conversation and account data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Businesses using ChatCart Pro AI may configure their own retention settings within limits we provide.

6. Data Security

We use industry-standard technical and organizational measures, including encryption in transit, access controls, and periodic security reviews, to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

As we serve businesses in the UAE, India, and globally, information may be transferred to and processed in countries other than your own, including India, where Nexsofture Private Ltd is headquartered. We take steps to ensure such transfers comply with applicable data protection laws.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing or request data portability. To exercise these rights, contact us using the details below.

9. Children's Privacy

ChatCart Pro AI is intended for business use and is not directed at children. We do not knowingly collect personal information from children under 18.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies to remember your language preference and understand aggregate usage patterns. You can control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of ChatCart Pro AI after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Nexsofture Private Ltd
Email: chatcartpro@gmail.com
Website: nexsofture.com
Product: ChatCart Pro AI